Privacy Policy

1. Scope of This Policy

This Privacy Policy applies to visitors, registered users, organizational administrators, members, sub-admins, and prospective customers using PaperXen.

PaperXen is a B2B SaaS platform primarily used by institutions and organizations.

2. Information We Collect

2.1 Information You Provide

• Name
• Email address
• Phone number
• Organization details
• Billing information
• Authentication information
• Data uploaded into platform modules

2.2 Automatically Collected Information

• IP address
• Browser type
• Device information
• Usage logs
• Cookies and tracking technologies

2.3 Organizational Data

Administrators may upload and manage institutional data such as student records, employee data, attendance logs, financial records, and academic information. Such data remains under the control of the organization.

3. How We Use Information

• To provide and operate PaperXen
• To maintain security and system integrity
• To process subscriptions and payments
• To improve features and platform performance
• To provide customer support
• To send mandatory service communications
• To send promotional communications related to our services
• To conduct analytics using aggregated or anonymized data

We do not sell your personal data.

4. Marketing Communications

We may send product updates, service notifications, feature announcements, and promotional communications related to PaperXen or Handbook Infotech Private Limited.

You may opt out of non-mandatory marketing communications. Mandatory communications cannot be opted out of while using the service.

5. Data Sharing & Disclosure

We do not sell personal data.

• Payment processors
• Cloud hosting providers
• Messaging providers
• Authentication providers
• Legal or regulatory authorities when required by law

6. Data Ownership & Control

Organizations retain ownership of the data they upload. Handbook Infotech Private Limited acts as a service provider or processor for organizational data.

Administrators are responsible for lawful data collection, user consent, and compliance with applicable regulations.

7. Data Retention

We retain data as long as accounts remain active, as required by law, or as necessary to fulfill contractual obligations. Data may be deleted or anonymized after termination, subject to retention requirements.

8. Data Security

We implement reasonable technical and organizational safeguards to protect data from unauthorized access, misuse, or disclosure. However, no online platform can guarantee absolute security.

9. Cookies & Tracking

We use cookies and similar technologies for authentication, analytics, and platform functionality. You may manage cookie settings via your browser.

10. Children’s Data

If institutions use PaperXen to manage data relating to minors, the institution is responsible for obtaining necessary parental or guardian consent. We process such data strictly on behalf of the organization.

11. Your Rights

Subject to applicable law, users may have rights to access, correct, delete, restrict, or object to processing of personal data. Requests may be submitted through your organization administrator or by contacting us directly.

12. International Data Transfers

Data may be processed in jurisdictions outside your region, subject to reasonable safeguards and legal protections.

13. Changes to This Policy

We may update this Privacy Policy periodically. Continued use of PaperXen constitutes acceptance of revised versions.

14. Contact Us

For privacy-related concerns, contact:

support@handbookteck.in